General Queries

How long will my order take?

Lead Times are communicated to our retailers on a weekly basis which will be communicated to you at the time of ordering.  From the time of placing an order, to the planned time of delivery we may experience changes to this information as a result delays in our supply chain due to raw materials shortages. Whilst these changes are out of our control and may happen at short notice, please rest assured that we do everything possible to minimise the impact on our customers. If a delay to your stated lead time becomes unavoidable, we will communicate this to your retailer at the earliest opportunity.

Why can't I see prices on your website?

Each Collins & Hayes collection is handmade to order and tailored to your individual preferences. This means that the RRP may vary dependant on the price band of the fabric or leather you chose, your chosen comfort interiors, and detailed finishes.

To get an accurate RRP we advise that you contact your nearest retailer.

Can I buy your products directly through you?

Collins & Hayes products are retailed through our trusted network of stockists nationwide, we do not sell directly to consumers. To purchase a Collins & Hayes Sofa or Chair please contact your local stockist who will be able to help and advise.

Find your nearest stockist here.

What guarantee do you offer?

We are so confident in the quality of our work that every Sofa and Armchair comes with a 25 Year Frame and Frame Construction Guarantee. We also offer a 10 Year Guarantee on all Springs and a 2 Year Manufacturing Guarantee on materials  and workmanship.

Is my warranty valid?

As long as you purchased your furniture from an approved Collins & Hayes stockist after August 2017*, any valid claim will be honoured.
*August 2017, Collins & Hayes brand was procured by Sofa Brands International.

Where are Collins & Hayes products made?

Every Collins & Hayes Sofa range is handcrafted by skilled upholsterers in the UK.

A note to recruitment agencies

Sofa Brands International Ltd and its subsidiaries operate a Preferred Supplier List (PSL) for recruitment agencies which is reviewed periodically.

We do not accept unsolicited CVs from agencies who are not part of our current PSL.

Receipt of unsolicited CVs does not imply an introduction to the business and will be considered property of the group, therefore no ownership of such candidates will be given. We retain the right to pursue and hire such speculative candidates without any obligation to any third-party terms and conditions, even when these are submitted with the CV. We will not pay any agency fees associated with unsolicited third-party applications.

Should you wish to be considered as a supplier in the future or feel you have a niche skill set you can help with, then please send some company information to [email protected]. Naturally we receive a lot of calls and interest from agencies and as such we will only be in contact should we wish to discuss further. Unfortunately, we will not be able to respond to all of you.

Fabrics & Leathers

Do you offer advice on how to care for my Collins & Hayes?

With a few hints and tips from us, your Collins & Hayes furniture will last for years to come. To find out how to care for your furniture, please download our care guide by clicking here.

Why does my Chenille fabric shading look different?

Chenille fabrics are woven using a Chenille yarn. Chenille yarns consist of several strands of thread being twisted together, with short fibres running crossways trapped between them. It is these short fibres that create the pile effect. Chenille yarns are often used to create an uneven, random effect with a soft surface texture. The fabric is then tumbled to further add to the soft texture.

Shading may occur across the piece due to the pile running in different directions. For example, one arm may appear darker than the other. Chenille fabrics have more yarn joins, which appear on the surface and are a natural characteristic rather than a fault.

The thickness of Chenille yarn tends to vary slightly, creating a random unevenness to the surface. This may appear as slightly raised lines across the fabric and should not be confused with rogue yarns. These sometimes occur as faults in other fabrics. Chenille fabrics can be subject to ‘pile movement’, particularly in areas of frequent use. This can create a shading look which is a natural characteristic and not a fault of the fabric. It is a feature that builds the character of the furniture as it is used. As Chenille & Velvet-style fabrics may change appearance after use, it is possible to restore the pile to its original position by brushing the fabric regularly with a soft brush.

Can I order fabric lengths separately?

All the fabrics within the Collins & Hayes collection are available to purchase through your nearest retailer as cut lengths and can be supplied to the nearest half metre. Leather is not available as cut length.

How long will my samples take to arrive?

Once you have ordered your fabric samples from our website it will take up to 10 working days to be delivered.

Will my Collins & Hayes Sofa match the fabric or leather swatch exactly?

Our fabrics may vary very slightly from batch to batch due to the production process. Therefore, we cannot guarantee the exact shade, but it will be as close to your swatch as possible.

How do I get my Collins & Hayes suite recovered or reupholstered? 

Regretfully this is not a service that Collins & Hayes offer. You may be able to enquire locally of an independent upholsterer who could do this for you on a private basis.