FAQ

General Queries
How long will my order take?

Once we receive the order from your retailer, we advise 6-8 weeks. This may vary from time to time dependant on fabric availability.

For more accurate timings, please contact the retailer in which you ordered from.

Why can't I see prices on your website?

Each Collins & Hayes collection is handmade to order and tailored to your individual preferences. This means that the RRP may vary dependant on the price band of the fabric or leather you chose, your chosen comfort interiors, and detailed finishes.

To get an accurate RRP we advise that you contact your nearest retailer.

How do I book an appointment for the showroom?

To book an appointment as our showroom, please visit https://www.collinsandhayes.co.uk/showroom/

Can I buy your products directly through you?

Collins & Hayes products are retailed through our trusted network of stockists nationwide, we do not sell directly to consumers. To purchase a Collins & Hayes sofa or chair please contact your local stockist who will be able to help and advise.

Find your nearest stockist here.

Do you offer a warranty?

At Collins & Hayes we are very proud to offer a lifetime promise on every frame, please click here to register your lifetime promise. In addition, we offer a one-year guarantee on interiors, feet and fabric.

If you choose our premium Primalux filling this comes with a four-year guarantee.

In the unfortunate event that you experience an issue with your sofa or chair, please contact the retailer where you purchased your furniture who will be happy to help.

Please note we cannot deal with consumer queries directly.

I'm worried about the size of my sofa for delivery

Our Heath, Jefferson, Lavinia, Miller and Radley collections have bolt on/off arms for ease of delivery. If you have recently moved and need information on how to bolt your sofa together, simply click here.

Maple sofas are delivered in sectional units, click here for instructions on how to fit your maple sofa together.

How long will it take for me to receive my brochure order?

Once you have ordered your brochure from our website it will take up to 10 working days to be delivered. We are sorry for any inconvenience.

Alternatively, click here to download out latest brochure.

How long will it take for me to receive my fabric samples?

Once you have ordered your fabric samples from our website it will take up to 10 working days to be delivered. We are sorry for any inconvenience.

Do you offer a re-upholstery service?

We do not offer a re-upholstery service. We can offer new seat and back cushion covers and new interior fillings, providing the model and fabric are still within the collection. We advise you speak to your local retailer for help with recommending a service near you. To find your nearest retailer click here

Sofas & Chairs
Can I customise my sofa or chair?

At Collins & Hayes our team of expert designers have created all of our collections with your home in mind. No matter the what you choose, we offer an array of options available to create your ideal suite. From our extensive fabric collection to interior comfort choices, to contrast piping and scatter cushions, we have ensured you have everything you need to create a sofa that’s perfect for you.

To discover what options you have available, please click here.

Which ranges do you offer slip covers for?

Slip covers are available on the Ellison (Cover Story), Jefferson, Radley, Maple, Miller and Lavinia collections as well as the Hackett and Hawthorne chairs.

We offer slip cover replacements for all the models listed above. The Lavinia Snuggler and the 3-cushion version of the large sofa are not in our range currently however we can offer replacement slip covers for them.

For more information or to order a slip cover replacement, please click here to visit your local Collins & Hayes stockist.

Are parts available for old Collins & Hayes models?

Please contact our customer support team on 01773 309599 or at customer.support@collinsandhayes.co.uk for more information.

Please note that all Collins & Hayes replacement interiors will be supplied with a FR interliner as standard. If you wish to replace interiors for an older model, please anticipate that the fit of the used cushion covers with new fillings will vary as fabrics will stretch and change shape over time.

If we are unable to support your old Collins & Hayes model due to availability, then please contact a professional sofa repair company.

Fabrics & Leathers
Do you offer advise on how to care for my Collins & Hayes?

With a few hints and tips from us, your Collins & Hayes furniture will last for years to come.

To find out how to care for your furniture, please read our care booklet. 

Are your fabrics fire retardant?

All of our fabrics are non FR however to comply with current regulations, all of our furniture is supplied with an FR interliner.

Are your fabrics washable?

All the fabrics in our Cover Story collection are machine washable at 30 degrees. For all other fabrics we would advise you to refer to your care booklet. Even though some of our covers are suitable for machine washing, we would always recommend professional dry cleaning.

Can I order fabric lengths separately?

All the fabrics within the Collins & Hayes collection are available to purchase through your nearest retailer as cut lengths and can be supplied to the nearest half metre. Leather is not available as cut length.

Still can't find an answer to your question?

Please contact a member of our Customer Support Team who will be happy to assist with your query.

  • By email
    customer.support@collinsandhayes.co.uk
  • By phone
    01773 309 599

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You can find the Collins & Hayes collection through leading retailers nationwide. To browse the collection and experience sublime comfort, enter your postcode on our stockist page.

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