FAQ

Help & Advice
Do you offer a warranty?

At Collins & Hayes we are very proud to offer a lifetime promise on every frame, please click here to register your lifetime promise. In addition, we offer a one-year guarantee on interiors, feet and fabric.

If you choose our premium Primalux filling this comes with a four-year guarantee.

In the unfortunate event that you experience an issue with your sofa or chair, please contact the retailer where you purchased your furniture who will be happy to help.

Please note we cannot deal with consumer queries directly.

How do I book an appointment for the showroom?

In light of the current circumstances across the UK we have taken the decision to close the Collins & Hayes showroom until further notice.

Can I buy your products directly through you?

Collins & Hayes products are retailed through our trusted network of stockists nationwide, we cannot sell directly to consumers. To purchase a Collins & Hayes sofa or chair please contact your local stockist who will be able to help and advise.

Find your nearest stockist here.

Do you offer any helpful solutions for delivery?

Heath, Jefferson, Lavinia, Miller and Radley collections have bolt on/off arms for ease of delivery. If you have recently moved and need information on how to bolt your sofa together, simply click here.

Maple sofas are delivered in sectional units, click here for instructions on how to fit your maple sofa together.

How long will it take for me to receive my brochure order?

In line with the latest Government guidance and the developing situation, on Tuesday 24th March we suspended all operations at our Nottinghamshire manufacturing facility. This is to ensure we play our part in limiting the spread of Coronavirus and to protect the wellbeing of our employees, our customers and our country. During this time we are unable to fulfil orders for brochures. Once the government advises that it is safe for us to resume full duties we will ensure you receive your Collins & Hayes brochure as soon as possible.

Alternatively, click here to download out latest brochure.

How long will it take for me to receive my fabric samples?

In line with the latest Government guidance and the developing situation, on Tuesday 24th March we suspended all operations at our Nottinghamshire manufacturing facility. This is to ensure we play our part in limiting the spread of Coronavirus and to protect the wellbeing of our employees, our customers and our country. During this time we are unable to fulfil orders for Fabric Samples. Once the government advises that it is safe for us to resume full duties we will ensure you receive your Collins & Hayes Fabric Samples as soon as possible.

Do you offer a re-upholstery service?

We do not offer a re-upholstery service. We can offer new seat and back cushion covers and new interior fillings, providing the model and fabric are still within the collection. We advise you speak to your local retailer for help with recommending a service near you. To find your nearest retailer click here

Sofas & Chairs
Which ranges do you offer slip covers for?

Slip covers are available on the Ellison (Cover Story), Jefferson, Radley, Maple, Miller and Lavinia collections as well as the Hackett and Hawthorne chairs.

We offer slip cover replacements for all the models listed above. The Lavinia Snuggler and the 3-cushion version of the large sofa are not in our range currently however we can offer replacement slip covers for them.

For more information or to order a slip cover replacement, please click here to visit your local Collins & Hayes stockist.

Are parts available for old Collins & Hayes models?

Please contact our customer support team on 01773 309599 or at customer.support@collinsandhayes.co.uk for more information.

Please note that all Collins & Hayes replacement interiors will be supplied with a FR interliner as standard. If you wish to replace interiors for an older model, please anticipate that the fit of the used cushion covers with new fillings will vary as fabrics will stretch and change shape over time.

If we are unable to support your old Collins & Hayes model due to availability, then please contact a professional sofa repair company.

How long will it take for my sofa to be made?

Once we receive the order from your retailer, we advise 6-8 weeks. This may vary from time to time dependant on fabric availability.

Your Collins & Hayes stockist will advise on expected delivery at point of purchase

Fabrics & Leathers
Are your fabrics fire retardant?

All of our fabrics are non FR however to comply with current regulations, all of our furniture is supplied with an FR interliner.

Are your fabrics washable?

All the fabrics in our Cover Story collection are machine washable at 30 degrees. For all other fabrics we would advise you to refer to your care booklet. Even though some of our covers are suitable for machine washing, we would always recommend professional dry cleaning. Refer to your retailer for more information and advice.

Do you offer leather?

Leather is currently available on our Jefferson, Radley, Hawthorne, Hackett & Footstool collections.

Can I order fabric lengths separately?

All the fabrics within the Collins & Hayes collection are available to purchase through your nearest retailer as cut lengths and can be supplied to the nearest half metre. Leather is not available as cut length.

Services
Are your fabrics washable?

All the fabrics in our Cover Story collection are machine washable at 30 degrees. For all other fabrics we would advise you to refer to your care booklet. Even though some of our covers are suitable for machine washing, we would always recommend professional dry cleaning. Refer to your retailer for more information and advice.

Do you offer advice on how to clean and care for your fabric upholstery?

In order to maintain your furniture condition in which it was delivered we have created a range of helpful tips to assist you with cleaning and caring for your upholstery. These can be found in your care booklet that was delivered with your sofa, alternatively click here to download a copy.

Still can't find an answer to your question?

In line with the latest Government guidance and the developing situation, on Tuesday 24th March we suspended all operations at our Nottinghamshire manufacturing facility. This is to ensure we play our part in limiting the spread of Coronavirus and to protect the wellbeing of our employees, our customers and our country. If you have any questions, please do not hesitate to contact us via the form below. We will aim to respond to your query as soon as we are open.

  • By email
    customer.support@collinsandhayes.co.uk
  • By phone
    01773 309 599

Find a stockist

You can find the Collins & Hayes collection through leading retailers nationwide. To browse the collection and experience sublime comfort, enter your postcode on our stockist page.

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